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Business process improvement (BPI) is a practice that involves analyzing and enhancing business processes to improve accuracy, effectiveness, and efficiency. It entails identifying areas for improvement and making changes within processes to realize these improvements. BPI aims to achieve smoother procedures, more efficient workflow, and overall business growth by addressing operations, employee skills, and enabling technologies.

BPI is a part of the broader management discipline of business process management. Its primary purpose is to continuously improve the performance of both formal and informal processes within an organization. By engaging in BPI, organizations can identify bottlenecks, inefficiencies, and other problems within their processes and take corrective actions.

Business process improvement is also a strategic approach that helps organizations identify areas of improvement and take proactive measures to enhance their operational efficiency, customer satisfaction, and competitiveness in the market. It requires ongoing commitment, collaboration, and data-driven decision-making to drive meaningful and sustainable process improvements.